Presence
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
Media Gateway Dialogic I-Gate 4000 EDGE is a low-cost high-quality solution, which can be used as a border media gateway. Full support for all existing transmission standards and signaling VoIP traffic and the possibility of TDM telephony networking allows operators in development stage to effectively distribute CAPEX in the initial stages. This unit can handle up to 496 telephone calls simultaneously.
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